Multi-Year Accessibility Plan and Policies

Multi-Year Accessibility Plan and Policies

Multi-Year Accessibility Plan and Policies


2014 - 2019

The purpose of this accessibility plan is to outline Turkstra Lumber Company’s policies and plans to improve access and opportunity for people with disabilities; as set out in Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Customer Service Standard – Ontario Regulation 429/07 and the Integrated Accessibility Standard Regulation (IASR) – Ontario Regulation 191/11. This plan commenced in 2014 and Turkstra Lumber Company endeavours to regularly ensure and implement accessibility practices by reviewing the following plan annually.

Statement of Commitment

Turkstra Lumber Company is committed to ensuring equal access and participation for people with disabilities and will treat all people equally in support of these principles:

  • Dignity
  • Independence
  • Integration
  • Equal Opportunity

We support the full inclusion of persons with disability as set out in the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005. In that, Turkstra Lumber Company ensures compliance with the accessibility requirements in:

  • Customer Service
  • Information and Communications
  • Employment
  • Policies and Training
  • Feedback


Requirement Plans

  1. Customer Service
    Emergency Response Information We are committed to providing our publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.
  2. Information and Communications
    Accessible formats and communication supports We are committed to meeting the communication needs of people with disabilities. We will do this by:
    • Ensuring all new websites and contact on such websites conform with WCAG 2.0, Level A; marketing and advertising efforts will ensure this commitment is met and updated as required. This includes consulting with web site service providers/developers to create a fully accessible website
    • All publically available information is made accessible upon request online and via signage in store.
  3. Employment
    Recruitment and Selection We are committed to fair and accessible employment practices, making accommodations for applicants when requested; both during recruitment and selection process.
    • All current staff will be notified of accommodation policy
    • Job postings will site the availability of accommodations for applicants who require them.
    • New Hire Orientation information and training will include accessibility and accommodation information.
    Return to Work and Individual Accommodation Plans We will notify all employees of the process for returning to work from a disability and ensure there is an understanding of individual accommodation plans as per their individual needs.
  4. Policies and Training
    Training Provided We will provide training to employees, and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.
  5. Feedback
    Feedback Process We will take the following steps to make ensure existing feedback processes are accessible to people with disabilities upon request. A feedback form will be provided upon request, and be available on our company website. Performance Management, Career Development and Redeployment We will ensure accessibility needs of employees are met during performance management, career development and redeployment meetings by notifying employees of accommodation offering.


Achievements to Date

  1. Customer Service
    • Accessible Customer Service Standard Policy created and posted on our website and at each Branch location.
    • Relevant staff training in Accessible Customer Service provided during New Hire Orientation and included in Employee Handbook.
    • Filed mandatory compliance report with Province of Ontario.
  2. Information and Communications
    • Accessibility Statement of Commitment and Multi-Year Accessibility Policy created.
  3. Employment
    • All current staff notified of accommodation policy.
    • Job postings site the availability of accommodations for applicants who require them.
    • New Hire Orientation information and training includes accessibility and accommodation information.
  4. Policies and Training
    • Ongoing revisions and training as required.
  5. Feedback
    • Feedback form provided to customer and employees.
    • Ongoing accommodation as requested.
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