Question 1

Q - How Can I Pay for my Order with Turkstra?

A - Turkstra offers a variety of payment options to suit our customers preferences.

In Store: Cash, Debit, Visa, Mastercard, Amex, Discover Card, Turkstra Credit accounts
Through our Customer Service Branch: Visa, Mastercard, Amex, Discover, Turkstra Credit accounts
On turkstralumber.com: Visa, Matercard, Amex, Discover

Question 2

Q - Do you have samples in store?

A - All of our locations carry samples of products that you can order in and some locations have Build-It-Better Centres, with samples and digital displays to help you plan your projects.

Question 3

Q - What are the store hours?

A - Store hours for our branches can be found in our location pages.

Question 4

Q - Do you provide project designs, estimations, material takeoffs, and quoting services?

A - Yes, all of our branch locations have employees that can help you with the planning stages of your project. We have a 3D design software to help you with your deck, shed or garage planning.

Question 5

Q - Can you help me match my existing trim profiles?

A - Absolutely! Send us a picture or bring in a sample of your trim and we’ll be happy to help you match your existing profile.

Question 6

Q - Do you provide delivery?

A - We offer a variety of delivery options based on the products you purchased.

Question 7

Q - What is the standard delivery lead time?

A - Our standard delivery lead time is 2 business days. Our dispatch team works with all locations to find a solution for your needs, to help keep your project running on time.

Question 8

Q - Do your stores provide cut services?

A - Yes our locations are able to provide convenience cuts to help customers transport materials home. We use rough cut saw blades and do not provide project cutting. There is a fee of $1.00 per cut that will be charged for this service.

Question 9

Q - Do you offer install services?

A - Turkstra does not currently offer installation services, however we would be happy to refer you to trusted local trades that can help with your projects.

Question 10

Q - Do you still make custom windows?

A - While we no longer manufacture windows, we work with a variety of suppliers and can special order custom windows for any project you have.

Question 11

Q - Do you sell LVL/Engineered wood products?

A - We sell lots of EWP products like joist, LVL Beams and Rim Board.

Question 12

Q - How do I open an account?

A - No matter the size of your project, Turkstra is here to help you out with a variety of account options. You can sign up for a free Build-It-Better account to be paired with a project coach to help you along the way. If your project is larger our team of dedicated account representatives will be happy to help as well. If you prefer to pay for your materials at the end of the month we offer both consumer and commercial credit accounts. Feel free to reach out to accounts@turkstralumber.com for more information.

Question 13

Q - What is your return policy and online return policy?

A - Products are eligible for return with an original invoice and in their original/resalable condition. Fore more information see our Return Policy.