Frequently Asked Questions
Everything you need to know about shopping, delivery, services and Build-It-Better membership.
Can't find what you're looking for? Our team can answer it.
Frequently Asked Questions (FAQ)
Visiting & Buying
Q - What are the store hours?
A - Store hours for our branches can be found on our location pages.
Find a location near you
Q - How can I pay for my order with Turkstra?
A - Turkstra offers a variety of payment options to suit our customers' preferences.
In store: Cash, Debit, Visa, Mastercard, Amex, Discover Card, Turkstra Credit accounts
Through our Customer Service Branch: Visa, Mastercard, Amex, Discover, Turkstra Credit accounts
On turkstralumber.com: Visa, Mastercard, Amex, Discover
Create a Turkstra Credit Account
Q - Do you have samples in store?
A - All of our locations carry samples of products you can order in. Some locations also have Build-It-Better Centres, with samples and digital displays to help you plan your projects. These are open to everyone, no membership needed.
Find a location near you
Q - Do you provide delivery and what is the lead time?
A - Yes. Delivery options vary based on the products you purchase. Our standard lead time is 2 business days, and our dispatch team works with all locations to find a solution that keeps your project on time.
See Our Delivery Policy
Account & Membership
Q - How do I open an account?
A - Turkstra offers a few account types depending on what you need. A Build-It-Better membership is free and pairs you with a project coach. Consumer and commercial credit accounts let you pay for materials at the end of the month. Larger projects can be handled by a dedicated account representative.
Sign Up for a FREE Build-It-Better Account
Q - What is Build-It-Better?
A - Build-It-Better is our free membership program. Members get paired with a project coach, preferred pricing on materials, and discounted delivery rates. There's nothing to collect or redeem. Your benefits apply every time you order, starting the day you sign up.
Q - What does a project coach do?
A - Your project coach is a specific person you can go back to, not a general help desk. They'll walk through your plans, work up your material list, flag what you've missed, and stay with you from planning through delivery.
See Member Benefits
Q - How does member pricing and delivery work?
A - Members receive preferred pricing and discounted delivery rates on orders over $750. Pricing applies automatically when you sign in online, or give your name at the counter in any branch.
See Our Delivery Policy
Q - How do I sign up for Build-It-Better?
A - Signing up is free and takes a couple of minutes online, or you can ask at any branch. Your benefits are active right away.
Sign Up FREE
Q - What is your return policy and online return policy?
A - Products are eligible for return with an original invoice and in their original, resalable condition. For more information, see our Return Policy.
View Our Return Policy
Services
Q - Do you provide project designs, estimations, material takeoffs, and quoting services?
A - Yes. Every branch has staff who can help with the planning stages of your project, and we use 3D design software for decks, sheds and garages. Build-It-Better members get this same support from an assigned project coach who follows the project through.
View Our Estimating Services
Q - Can you help me match my existing trim profiles?
A - Absolutely. Send us a picture or bring in a sample of your trim and we'll be happy to help you match your existing profile.
Learn About Our Custom Trim from the Turkstra Mill
Q - Do your stores provide cut services?
A - Our locations provide convenience cuts to help customers transport materials home. We use rough cut blades and do not provide finished project cutting. There is a fee of $1.00 per cut.
Find a Location Near You
Q - Do you offer install services?
A - Turkstra does not currently offer installation services. We would be happy to refer you to trusted local trades who can help with your project.
Contact Us for More Details
Products
Q - Do you sell LVL and engineered wood products?
A - We carry a wide range of EWP including joists, LVL beams and rim board.
Learn More About Our EWP
Q - Do you still make custom windows?
A - While we no longer manufacture windows, we work with a variety of suppliers and can special order custom windows for any project.